Your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. But, in the event you received a faulty item, simply follow the instructions below:-

  1. Please email us at [email protected] within 3 days from the date of purchase (in-store) or within 3 days of receiving the product(s) you ordered from FREESIA Online store.
  2. NO REFUND. Only Exchange.
  3. Customer can request for an exchange with any of the items available only with same value or higher.
  4. Customer needs to send a several picture of the faulty items. Upon receiving the item, inspection will be made.


Return for exchange are only accepted under the following circumstances:

  • All sales are final.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations: change of mind or just don’t like the item. But we are willing to help on you on exchange.
  • Product(s) sold at marked down prices due to defect(s) cannot be returned or exchanged.
  • Customers can return damaged / wrong/ faulty item within 3 days of receipt date for a refund of that item. Any lateness will not be entertained.
  • In all cases, the items returned must be in their original condition with original product packing. The goods will be inspected once received.
  • All shipping charges are to be borne by the sender.
  • FREESIA will not be responsible on missing parcel during the exchange process.
  • FREESIA reserve the right to reject requests for returns and/or exchange.
  • FREESIA reserve the right for final decision.
  • FREESIA reserve the right to amend this policy at any time without prior notice.